RETURNS OR EXCHANGES
Thank you for choosing Kidimada LLC. We are committed to providing you with high-quality footwear and a worry-free shopping experience. If you are not satisfied with your purchase, we offer convenient returns and refunds.
I. Return Application Period
You can apply for a return within 14 days of receiving the goods. Applications submitted after this period may not be accepted (except for quality issues).
II. Return Conditions (Opened Returns Supported)
To enhance your shopping experience, we support returns after opening the package. Specific requirements are as follows:
The item can be tried on or worn (after opening).
The item must be in good condition with no obvious signs of use.
There must be no stains, wear, odors, or damage caused by the customer.
The original packaging, labels, and all accessories must be retained.
If the item shows obvious signs of use or affects resale, it may affect the refund processing.
III. Non-Returnable Items
Returns are generally not supported in the following situations:
Items that have been visibly worn or are severely worn.
Items that have been damaged or soiled by the customer.
Labels or packaging that are severely missing.
Special offer or clearance items (if marked as non-returnable on the page).
Exceeding the return application period.
IV. Return Process
Submit a Return Request
Please contact us via customer service email and provide:
Order number
Description of the product issue
Product photos (if there is a quality issue)
Obtain Return Address (Important)
The return address must be provided by customer service. Please do not send the item back yourself, as this may affect refund processing.
Return the Item
Send the item back to the provided address and keep the tracking number for tracking purposes.
Refund Processing
We will arrange a refund after receiving the item and confirming that it meets the return conditions.
V. Shipping Costs
Returns for non-quality issues: Return shipping costs are borne by the customer.
Returns for quality issues or incorrect items: We will bear the return shipping costs or provide reasonable compensation.
We recommend using a trackable shipping method to return the item.
VI. Refund Policy
Refunds will be processed within 3-10 business days after approval.
Refunds will be returned to your original payment account.
Actual arrival time may be delayed depending on the bank or payment platform.
VII. Exchange Policy
If you need to exchange size or style, please specify this in your application.
Exchanges are subject to stock availability.
If out of stock, you can choose a refund or exchange for other items.
VIII. Order Cancellation
Unshipped orders can be cancelled and fully refunded.
Shipped orders will be processed according to the return procedure.
IX. Handling Abnormal Situations
- Received the wrong item:
Please contact us promptly, and we will arrange a replacement or refund for you.
- Product quality issues:
Please provide relevant photos, and we will prioritize handling after-sales issues.
- Return Address
Address: 5990 NORTE DAME AVE APT 119 CHINO, CA 91710
Phone: (840) 837-3098
📧 Email: patrick@kidimada.shop /support@kidimada.shop
🕒 Service Hours: Monday to Friday 9:00 – 18:00 (excluding public holidays)
We hope to make your shopping experience more worry-free through our flexible return policy. Thank you for your trust and support of Kidimada LLC!
